Academic Programs

Customer Relations Skills for the Insurance Industry Certificate

With our Certificate in Customer Relations Skills for the Insurance Industry, you can obtain the knowledge and skills to be an insurance industry professional, helping people and organizations assess and minimize risk, protect against losses, and bounce back after an accident, natural disaster, or other tragedy.

Our program prepares you to manage risk in organizational settings and provide insurance and risk-aversion services to businesses, individuals, and other organizations. You will learn about casualty insurance and general liability, property insurance, employee benefits, social and health insurance, loss adjustment, underwriting, risk theory, and pension planning.

By earning a certificate in customer relations, through six three-credit courses, you can enter the field of insurance in as little as nine months, and then continue on to earn your bachelor’s degree in business or a related field while you work. You could find meaningful work as an insurance agent, assessor, loss prevention specialist or a wealth of other career positions.

Program Learning Outcomes

  • Demonstrate an understanding of the role of insurance in the marketplace
  • Prepare and organize concepts to apply to various types of environments
  • Categorize and demonstrate an understanding of risk and how to minimize losses


Fundamentals of Selling
Business Accounting or Principles of Marketing Principles of Marketing
Introduction to Human Communication, and
Business Law

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Careers you can pursue

  • Insurance Agent
  • Claims Adjuster
  • Claims examiner
  • Insurance investigator
  • Appraiser
  • Loss Control Agents
  • Underwriters
  • Other positions in the many agencies, brokerages, and carriers

You will succeed if you are...

  • Problem Solver
  • Self-motivated
  • Honest
  • Passionate
  • Good Listener
  • Love of Learning
  • Networking Skills
  • Communication Skills


90.5% of our graduates were employed in their chosen field or continuing their education within one year of graduation.

* Based on graduates whom we have information during a one-year period from 2021-22. It should be noted that 97.1% of graduates were employed in some capcity or continuing their education.

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